Privacy Policy

Travelled Limited ("Travelled", "we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website (travelled.club), pre-register your interest, or contact us. It applies to information processed under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Travelled Limited is a company registered in England and Wales (company number 15167168). We are the "data controller" responsible for your personal information. You can contact us at hello@travelled.club.

2. Information we collect

When you complete our contact form or pre-register your interest, we may collect:

• Your name (first name and surname)
• Your email address
• Your phone number (if you choose to provide it)
• The reason for your enquiry and any message you send
• Your communication preferences (email, phone, SMS)
• Basic technical information such as IP address and browser type, collected automatically when you use our website

3. How we use your information

We use your personal information to:

• Respond to your enquiries and messages
• Keep you updated on the launch of the Travelled app, where you have asked us to
• Send you news, updates and marketing communications you have consented to receive
• Maintain, protect and improve our website and services
• Comply with our legal and regulatory obligations

4. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

• Consent — where you have ticked a box or otherwise opted in to receive marketing communications from us.
• Legitimate interests — to respond to your enquiries, maintain our website, and grow our business in a way that does not override your rights.
• Legal obligation — where we are required to retain or disclose information to comply with the law.

5. Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our website and communications (for example, hosting, database and email providers), all of whom are required to protect your information and only process it on our instructions. We may also disclose information where required by law or to protect our rights.

6. International transfers

Some of our service providers may process information outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK Addendum.

7. How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out above, to comply with our legal obligations, or to resolve disputes. Pre-registration and enquiry data is typically kept until you ask us to delete it or until the Travelled app has fully launched and you have either created an account or asked to be removed.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information ("right to be forgotten")
• Restrict or object to our processing of your information
• Withdraw your consent at any time, where we rely on consent
• Request a copy of your information in a portable format
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please email us at hello@travelled.club.

9. Cookies

Our website uses a small number of essential cookies and similar technologies to make the site work and to understand how it is used. We do not currently use cookies for advertising. As the Travelled app and website evolve, this Privacy Policy and any cookie notice will be updated to reflect the technologies we use.

10. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. However, no online service can be guaranteed to be 100% secure.

11. Children

Our website and pre-registration are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be highlighted on our website.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@travelled.club.